Payment Policy
Last Updated: March 2026
This Payment Policy explains how payments are processed for products and services offered by Primewood Crafters through our website primewoodcrafters.com and related sales channels.
By purchasing products, requesting custom woodworking services, or completing a transaction with Primewood Crafters, you agree to the terms described in this Payment Policy.
Accepted Payment Methods
Primewood Crafters aims to provide flexible and secure payment options for our customers. Depending on the purchase method and checkout platform, we may accept several payment methods including:
- Major credit and debit cards
- Secure online payment systems such as PayPal
- Digital payment solutions including Amazon Pay
- Other trusted payment gateways used for secure online transactions
All payments are processed through secure payment providers to help protect customer information and maintain transaction security.
Purchasing Through Online Marketplaces
Some Primewood Crafters products or furniture items may be listed or promoted through large online marketplaces such as Amazon. When customers choose to purchase products through Amazon or use Amazon Pay during checkout, the payment transaction is processed according to Amazon’s payment policies and security procedures.
Customers may also choose PayPal as a preferred payment option where available. PayPal offers additional convenience and buyer protection for online purchases.
Payment Processing
All payments must be completed before an order is finalized unless otherwise agreed for custom woodworking services. Orders placed through our website may require immediate payment at checkout.
For custom furniture projects or specialized woodworking services, customers may be required to submit a deposit before production begins. The remaining balance must be completed before delivery or project completion.
Pricing and Billing Information
Product prices listed on our website may change from time to time without prior notice. Final pricing may depend on factors such as product customization, material selection, shipping costs, or applicable taxes.
Customers are responsible for providing accurate billing information when completing a purchase.
Refund Policy
Primewood Crafters strives to ensure customer satisfaction with every purchase. Refund requests may be reviewed under the following circumstances:
- If a product arrives damaged or defective
- If an order cannot be fulfilled due to product availability
- If cancellation is requested before a custom woodworking project begins
Approved refunds will typically be issued using the original payment method. For transactions made through PayPal or Amazon Pay, refunds may be processed according to the policies of those payment providers.
Fraud Prevention
To maintain secure transactions and prevent fraudulent activity, Primewood Crafters reserves the right to review, delay, or cancel orders that appear suspicious or involve unauthorized payment activity.
Third-Party Payment Services
When customers make payments through third-party providers such as PayPal or Amazon Pay, the transaction is governed by the policies and security standards of those payment providers. Primewood Crafters does not store sensitive financial information such as full credit card numbers.
Payment Support
If you experience payment issues, billing questions, or refund concerns, our support team is available to assist you.
Contact Information
Primewood Crafters
Head Office: 9418 Deer Crossing Dr, Jonesboro, GA 30236, United States
Helpline: 800-422-9132
Email: contact@primewoodcrafters.com
Website: primewoodcrafters.com